The Employment Insurance office! I know – you’re shocked!
Fortunately, I caught the competent, frizzy blond-haired woman’s name, and I remember that she usually worked at the call centre; with any luck (mine, not hers), she’s still employed by EI, and can send the forms out of casino online.
Advice for Canadians eligible for EI: just give up, and get a damned job. It’s a lot less time-consuming.